Right of withdrawal:

.1 In compliance with the information duties of art.52, paragraph 1, letters (f) and (g) of the Italian Consumer Code, Sections 13.2 and 13.3 below sets out the terms and conditions governing the right of withdrawal in favor of the Customer, as adjusted by the same Italian Consumer Code.

.2 Instructions for the exercise of the withdrawal in the cases provided by the Italian Consumer Code:

In accordance with the provisions of the Italian Consumer Code, the Customer may terminate the Agreement, in the manner and within the timelines provided in this Section.

Where the Customer intends to avail itself of this right of cancellation, within 14 (fourteen) working days from the date of delivery of the Product/s (in the case of multiple delivery, from the date of the last partial delivery) the Customer shall send a special communication (without the need to specify any reason) to be transmitted by registered letter with notice of receipt or by e-mail provided that it is confirmed by registered letter with notice of receipt within 48 (forty eight) hours at the addresses indicated below.

In case of exercising the right of withdrawal, the Customer will be required to return the Product/s to Zandonà to the address indicated below within 30 (thirty) days from the date of delivery of the item.

Essential condition for the exercise of the right of withdrawal is the substantial integrity of the Product to be returned. However, it is sufficient that the Product/s are returned in normal condition, as it has been kept with the use of reasonable diligence.

The notice of cancellation must be addressed to

Zandonà

Via altivole 35/A - 31031

Caerano di San Marco (TV) - Italy

E-Mail: customercare@zandona.net

 

The Product/s must be returned to:

Zandonà

Via altivole 35/A - 31031

Caerano di San Marco (TV) - Italy

E-Mail: customercare@zandona.net

Consequences of the withdrawal:

If the Customer has exercised his right of withdrawal in accordance with the provisions of the present SC, the benefits that have already been received from the Customer and/or Zandonà must be returned. The refund of the price paid by the Customer will be made by Zandonà , provided that the Product/s have been returned by the Customer within 30 (thirty) days from the date of receipt of the communication at Zandonà for the exercise of the withdrawal or, if earlier, the date when Zandonà received the Product/s returned by the Customer. The risks linked to the destruction or damage to the Product/s during returning-shipment shall be borne to the Customer, being understood that in such event the Product/s will not be considered intact and the withdrawal will not be effective. The shipping costs related to the return of the Product/s shall be borne by the Customer.

.3 In the event that the Customer wishes to exercise the right of withdrawal, the Product/s must be returned as follows:

- Properly packaged in their original packaging, in perfect condition for resale (not spoiled, damaged or soiled) and fitted with all accessories, instructions for use and documentation;

- Bear the transport document (found in the original packing), in order to allow Zandonà to identify the Customer (order number, name and address);

- Without manifest signs of use, except those compatible with the operation of a normal short test of the Product/s. That means, they will not have to bear any traces of prolonged use, in excess of the time required for a short test and should not be in a state that does not allow resale.

If the Product/s returned is not in conformity with the provisions of the preceding paragraph, the withdrawal will not be effective.

We use cookies to provide you with the best possible service. Continuing browsing the site you authorize the use of cookies. More Information
x