Right of withdrawal

1. In compliance with the information duties of art.52, paragraph 1, letters (f) and (g) of the Italian Consumer Code, Sections below sets out the terms and conditions governing the right of withdrawal in favor of the Customer, as adjusted by the same Italian Consumer Code.
2. The right of withdrawal is only applicable to private customers. Customers who purchase with VAT number cannot use the right of withdrawal. Pursuant to art. 64 and following of Legislative Decree n. 206/2005, if the Customer is a consumer (ie a natural person who buys the goods for purposes not related to his professional activity, who does not make the purchase indicating a VAT number in the order form), he is entitled to withdraw from the purchase contract for any reason.

3. Instructions for the exercise of the withdrawal in the cases provided by the Italian Consumer Code:

   In accordance with the provisions of the Italian Consumer Code, the Customer may terminate the Agreement, in the manner and within the timelines provided in this Section.

   Where the Customer intends to avail itself of this right of cancellation, within 14 (fourteen) working days from the date of delivery of the Product/s (in the case of multiple delivery, from the date of the last partial delivery) the Customer shall send a special communication (without the need to specify any reason) to be transmitted by registered letter with notice of receipt or by e-mail provided that it is confirmed by registered letter with notice of receipt within 48 (forty eight) hours at the addresses indicated below.

   In case of exercising the right of withdrawal, the Customer will be required to return the Product/s to Zandonà to the address indicated below within 30 (thirty) days from the date of delivery of the item.

   • The shipping costs for returning the products are at customer’s charge;
   • The shipment is under the full responsibility of the customer, until the certificate of receipt in our warehouse is provided.

   Essential condition for the exercise of the right of withdrawal is the substantial integrity of the Product to be returned. However, it is sufficient that the Product/s are returned in normal condition, as it has been kept with the use of reasonable diligence.

   The notice of cancellation must be addressed to:
   Zandonà srl
   Via altivole 35/A - 31031 Caerano di San Marco (TV) - Italy
   E-Mail: customercare@zandona.net

   The Product/s must be returned to:
   Zandonà srl
   Via altivole 35/A - 31031 Caerano di San Marco (TV) - Italy
   E-Mail: customercare@zandona.net

   Consequences of the withdrawal:
   If the Customer has exercised his right of withdrawal in accordance with the provisions of the present SC, the benefits that have already been received from the Customer and/or Zandonà must be returned. The refund of the price paid by the Customer will be made by Zandonà, provided that the Product/s have been returned by the Customer within 30 (thirty) days from the date of receipt of the communication at Zandonà for the exercise of the withdrawal or, if earlier, the date when Zandonà received the Product/s returned by the Customer. The risks linked to the destruction or damage to the Product/s during returning-shipment shall be borne to the Customer, being understood that in such event the Product/s will not be considered intact and the withdrawal will not be effective. The shipping costs related to the return of the Product/s shall be borne by the Customer.

4. In the event that the Customer wishes to exercise the right of withdrawal, the Product/s must be returned as follows:
   • Properly packaged in their original packaging, in perfect condition for resale (not spoiled, damaged or soiled) and fitted with all accessories, instructions for use and documentation;
   • Bear the transport document (found in the original packing), in order to allow Zandonà to identify the Customer (order number, name and address);
   • Without manifest signs of use, except those compatible with the operation of a normal short test of the Product/s. That means, they will not have to bear any traces of prolonged use, in excess of the time required for a short test and should not be in a state that does not allow resale;
   • In the event of damage to the goods during transport, Zandonà will notify the Customer of the incident (within 5 working days from receipt of the products), to allow him to file a timely complaint against his courier in order to obtain reimbursement of the value of the products (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the request for withdrawal;
   • Zandonà is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

   If the Product/s returned is not in conformity with the provisions of the preceding paragraph, the withdrawal will not be effective.

   These SC are an intellectual property protected by copyright. It is not permitted its use, even partial, by a third party for commercial purposes. Any violation will be prosecuted.